Workshop on Workplace Policies and Procedures

Program overview:

Policies and Procedures are the backbone of any organization. As employees are hired, it is important that they understand the correct work process to ensure that the service or product maintains high quality.

Policies and procedures provide a guide for meeting organizational objectives and describe the steps that employees are to take when creating a product or delivering a service.

This ensures consistency in practice and helps to maintain product and service quality.  

A policy will set the expectation for employee behaviors and the procedure outlines the steps for it.

For instance, if you find yourself suddenly managing a virtual workforce, a policy may dictate the frequency for which to have virtual meetings and the procedure will outline how those meetings will be accessed, facilitated and attended.

This program is designed to take participants through the basics of establishing workplace policies and procedures and review that are vital in every business operation.

For whom:

This program is designed for Human Resource Administrators who are directly responsible for developing HR Policies and Procedures. Office managers, Administrative Managers, Line Managers, Administrative Secretaries to Chief Executives, SME business owners and entrepreneurs will also benefit from this program.

Learning objectives:

At the end of this program, participants will be able to:

• comprehend the steps to establish new or update existing policies and procedures in the organizations;
• explain the importance of keeping policies and procedures current;
• describe financial policy, financial discount policy, and policy on billing practices;
• develop polices to communicate what the organization expects for behaviour and also approach to dealing with work processes;
• develop the required steps to perform job tasks or provide a service to a customer; and
• discuss how policies procedures can be used as a tool to measure employee’s performance by determining if the process was followed appropriately.

Course outline:

Day 1: Organizational Policies and Procedures: Overview

• What are Organizational Policies and Procedures?
• The Importance of Policies and Procedures in the Workplace
• How to Develop Policies and Procedures in the Workplace?
  • set out the aim of the policy
  • explain why the policy was developed
  • list who the policy applies to
  • set out what is acceptable or unacceptable behavior
  • set out the consequences of not complying with the policy

• • provide a date when the policy was developed or updated

Day 2: Types of Policies and Procedures Every Workplace Needs

• Differences between Policies & Procedures
• Policies & Procedures Needs
• Policies, Procedures & Employee Handbook
• Policies & Procedures Benefits
• Types of Policies & Procedures
  • Policies and Procedures for Attendance
  • Policies and Procedures for Employee Conduct
  • Policies and Procedures for Use of Company Property
  • Policies and Procedures for Harassment and Discrimination
  • Policies and Procedures for Internet and Social Media Use
  • Policies and Procedures for Health and Safety
  • Policies and Procedures for Expenses

Day 3: Writing Policies and Procedures

• Who is Responsible for writing policies and procedures?
• Writing Policies and Procedures for New and Small Business
• Policies and Procedures depending on values of the company
• The Importance of Creating Policies & Procedures Manual
• Policies & Procedure Development
• The Employees Suggestion Roles to develop current policies & procedures
• Practical Session: Writing complete manual of policies & procedure for real company
• Organization Structure
• Policy & Procedure Purpose
• Policy & Procedure Modification
• Workforce Planning
• Compensation & Benefits
• Performance Management System
• Training & Development
• Organization Assets
• Safety & Security
• Disciplinary Action Policy
• Employees Disciplines & Investigations

Day 4: Guidelines for defining Policies & procedures suitable for your company

• Policies & Procedures depending on Job Classifications
• The Top Secrets for writing Effective Policies & Procedures
• Issues to be taken into consideration before & after writing policies & procedures
• When to review and modify policies and procedures

• Adopt new equipment, software, etc.
• See an increase in accidents or failures on-site
• Experience increased customer complaints
• Have a feeling of general confusion or increased staff questions regarding day-to-day operations

• See inconsistency in employee job performance
• Feel increased stress levels across the office

 Day 5: Deploying and Enforcing Policies and Procedures

• Why You Need to Enforce Policies and Procedures
• Distribution & implementation of the current policies & procedures

• Distribution Procedures
• Implementation Procedures
  • Templates used
• Some Special Policies for the Human Resource

 Management:

• Disciplines
• Labour Diversity
• Internet & e-mail uses

 Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.