Workshop on Supervisory Management: Managing for Result

Program overview:

As management demand better performance from unit heads/supervisors, the need for a better understanding of management processes/techniques becomes necessary for high level performance. This workshop will enable unit heads/supervisors acquire skills required to effectively and efficiently harness available human / material resources to meet organizational goals/objectives.

For whom:

Staff in supervisory management cadre, Lower and Middle level managers/administrative officers who are head of units / departments, project team leaders, and those who find the program relevant.

Learning objectives:

At the end of the course, participants will be able to;

• have in-depth knowledge of supervisory principles and its application in their workplace;
• acquire people management skills to bring out the best in their subordinates;
• acquire leadership skills for effective team management;
• evaluate their roles as leaders of work teams in their organization; and
• develop strategies for process improvement to enhance productivity while reducing cost.

Course outline:

Day 1: The supervisor’s job in a competitive business environment 

• Basic supervisory management skills
  • Planning & Scheduling work,
  • Controlling and time management skills
• Supervisory leadership skills
  • People Management Skills
  • Developing effective Leadership Style
  • Action Centered Leadership

Day 2: Communicating and managing employees’

performance

• Agreeing on organizational objectives
• Evaluating employees: Coaching, counseling
• Developing and Managing Effective Team
• Motivating and maintaining discipline
  • Resolving employees’

grievances/complaints

• Workplace safety and well-ness

• Providing quality customer service
• Developing effective Human Relation Skills
• Cost management.

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods