Workshop on Performance Measurements and Continuous Improvement

Program overview:

Because the success of a performance management system depends on the continual examination of standards, measures, reporting, and quality improvement efforts, successful performance management does not have an end point. Rather, as illustrated, maintenance and upkeep are required to keep the system running well and to ensure that performance management efforts remain consistent with shifting organizational priorities and needs. By continuously examining existing performance management systems using QI tools such as the Plan-Do-Check-Act cycle (PDCA), the system can be updated to reflect organizational changes.

For whom:

This training program is designed for line managers, operations managers, supervisors and senior executives who are involved in Performance Management. It will equally be beneficial to HR Business Partners who are responsible for the design and facilitation of Performance

Learning objectives:

At the end of the course, participants will be able to:

*          explain the benefits of performance measurement and continuous improvement;

*          show how these activities play a part in helping their organization perform at a higher level;

*          determine methods for generating and implementing effective performance measures;

*          select the ‘vital few’ performance measures; and

*          integrate performance measures with relevant quality improvement tools to increase productivity.

Course outline:

Day Module 1: Performance Management: Overview

• Module 2: Understanding Measurement Purpose
  • Focusing on continuous improvement as the purpose of measurement
• Module 3: Mapping Measurable Results (KPIs)
  • Translating our strategy into clear focused and measurable performance results

Day 2: Module 1: Designing Meaningful Measures (Metrics)

• Choosing the most feasible and relevant measures
• that evident performance results

• Module 2: Building Buy-in in Measures
  • Getting ownership from our stakeholders,

quickly, easily and engagingly

Module 3: Implementing Measures using the Appraisal System

• Documenting in detail, the data, analysis,

and reporting requirements for each of the

measures.

Day 3 Module: 1 Interpreting Signals from measures

• Focusing ourselves on gaps between as-in

and to-be performance

• Module 2: Reporting Performance Measures
  • Creating useful and usable performance

report that inspire action

• Module 3: Reaching Performance Target
  • Improving Business Processes to move as-in

performance toward to-be

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.