Workshop on Managing the A – Z of Recruitment and Selection Process

Program Overview:

The most important component of any company is the employees that are motivated, qualified, and passionate about their job and organization. Finding these people can be exceptionally difficult if you don’t know where to start. The key is in the recruitment process, managing it effectively from start to finish and ensuring all quality measures have been taken into consideration. Recruiting the best candidates for your team and organization is an incredibly important function and yet it can often seem a daunting exercise as the potential consequences of making the wrong decisions are huge.

This 3 days’ program is designed to help managers to make the right decisions in the recruitment of new staff. The emphasis is on the use of a structured approach where good preparation and effective interviewing techniques ensure that the ‘right’ candidates are taken on by the organization in accordance with internal policies, best practice and legal considerations.

For Whom:

This program is designed for department heads, human resources and training personnel, line managers who are already involved in the recruitment of staff process and wish to update their knowledge or improve on their methods or techniques. Managers who are new to the recruitment process will equally benefit from this program.

Learning Objectives:

At the end of the program, participants will be able to:

• explain the importance of adopting a structured recruitment process;
• plan, prepare and conduct an effective selection process – using a range of methods as appropriate – that provides evidence against defined selection criteria;
• use a structured, objective and consistent approach to recruitment and selection process;
• screen application forms using agreed selection criteria for the job role;
• master the entire process of the interview cycle with the latest techniques;
• explain the procedure for starting every interview;
• ask effective and relevant questions and accurately access the candidate potential suitability for the job role;
• manage the recruitment process from attraction, interviewing, selection and to onboarding; and
• ensure that candidates are evaluated effectively and that recruitment decisions are objective and documented appropriately

Course outline:

Day 1Module 1: Recruitment and Selection: Overview

• The importance of recruitment and selection and making the ‘right’ decision
• Attracting Talented Candidates
• Understanding the Market and Operating Environment
• Using Social Media
• Employer of Choice Strategy
• Employees as Ambassadors
• The Website as Recruitment Medium
• Job Analysis and Person Specifications

Module 2: Legal aspects of recruitment

• Overview of equal opportunity and other relevant legislation
• Practical implications for managers and their role
• Employers’ Duties

Day 2 Module 1: The Recruitment & Selection Process

• An overview of your organization’s recruitment process
• Key processes
• Assessing the vacancy
• Preparing effective job descriptions
• Identifying knowledge, skills and attitude required
• Understanding competencies
• Preparing effective person specifications
• Advertising the vacancy (Internal & External)
• Short-listing against your selection criteria
• Documentation

Module 2: Structuring and Preparing for Interview

• How to prepare for the interview
  • Introducing the W.A.S.P structure and benefits
  • Creating the right first impression
  • Building rapport and empathy
  • Selling the organization and the job
  • Preparing yourself, the environment and the candidate
• Using effective questions that search for evidence against your criteria
  • Questions to build rapport, uncover experience, motivation fit and aptitude for the job role
  • Recognizing questions to avoid and why
• Interviewing techniques
  • How to structure an interview?
  • Looking for STAR answers
  • Controlling the interview and closing

the interview 

• Note-taking and maintaining records

• Interviewing skills to practice
  • Active listening and note taking
  • Active listening, reflecting back and

summarizing responses

Day 3 Module 1: Evaluating candidates and

making the right decision

• Making the selection decision
  • Evaluating and rating evidence
  • Using a rating scale
  • Communicating the decision
• Reference Checking
• Offer Management

Module 2: Employee onboarding

• Employee onboarding process
• What is employee onboarding?
• Why it Matters
• A good employee onboarding process flow

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.