Workshop on Managing Conflict in the Workplace

Program overview:

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. With tensions and anxieties at an all-time high due to the current political divide and racial inequity discussions at work, the chances for workplace conflict have increased.

This course is designed to equip participants with the correct techniques to successfully manage and resolve conflicts in a mutually acceptable way in any work situation.

For whom:

Supervisors, team leaders and managers, members of Work and Project Teams, HR personnel, Employee Relations Professionals and others, who strives to manage conflict in the workplace.

Learning objectives:

At the end of this program, participants will be able to:

• manage conflict situations proactively;
• leverage potential conflict situations as opportunities for critical conversations that enhance work relationships;
• identify and explore practical, easy-to-implement strategies to support a more harmonious and balanced workplace;
• develop emphatic listening skills;
• Communicate honestly about feelings and emotions;
• develop a positive and inclusive workplace culture; and
• develop a sustainable action plan to ensure continued success.

Course outline: 

Day One: Understanding the Conflict Concept

• Causes of conflict at work
  • Assessing Organizational Gaps in meeting goals
  • Costs and Challenges of Workplace Conflict
• Creating a collaborative work relationship
  • Creating shared aims and vision via SMART goals
• Identifying passive, aggressive and assertive behaviour

Day 2: The Conflict Management Strategy

• Identify the cause of the conflict
  • Identify the stakes for both parties
  • Assess the current handling of the Situation

• Create an environment for conflict resolution
  • Developing the key conflict

management strategy

• Resolving Conflict in a Diverse Workforce

• Creating the Positive Workplace Culture
  • Sustaining the Positive Workplace

Culture

• Measurements and Monitoring
• Action Planning for Results

Training Methodology

• Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teachings/learning methods.