Workshop on Management & Leadership Skills for Administrative Professionals

Program overview:

Today’s leaders expect you to have the management skills it takes to manage your time … set priorities … and get results without micro management. In fact, every skill you have today is a management and leadership skill. From project management to communication to handling office politics, this workshop takes your skills and weaves in a leadership approach guaranteed to take your skills to the next level.

When you return to work, you’ll become a leader who gets results. And that comes with recognition and opportunity.

For whom:

This program is designed for Administration Assistants, Personal Assistants, Secretaries, Supervisors/Team Leaders, Office Managers, and any individual working in the office support field

Learning objectives:

At the end of the course, participants will be able to: 

• manage competing priorities with less stress;
• give feedback that gets results;
• handle difficult people with confidence;
• get things done through others — easily;
• defuse conflict with finesse;
• identify negotiation opportunities they face every day;
• embrace change and using it to their advantage;
• solving problems without turning to their bosses; and
• apply acquired skills to lead and manage others for higher productivity.

Course outline:

Day 1: Your Role as a Manager and Leader

• How the admin role is changing and why more is coming your way?
• How to effectively assume a leadership role when you’re not officially in charge
• Delegation how-to — get more done through others
• Understand what your boss and/or bosses expect of you
• Confidently know when to handle it yourself or take it to your boss

Day 2: Communicating with Influence and Confidence

• Secrets to creating clear, concise communication
• Creating the communication loops, you need to stay in the know
• Not too pushy — and not a pushover: assertive communication musts
• Presentation dos and don’ts — what every leader must know
• Nonverbal communication dos and don’ts
• The art of active listening and how to use it to your advantage

Day 3: Managing and Leading People

• What is leadership?
• How to lead when you aren’t in the position of authority
• What to do when you’ve been given authority and your peers don’t accept it
• How to get things done through others — the art of delegation
• The keys to effective feedback that get results (and keeps you in the loop)
• Leadership and motivation: tips from today’s top leaders

Day 4: Decision-Making & Problem-Solving Skills

• Keys to breaking down tough, complex problems into manageable parts
• Top problem-solving techniques that’ll help you reach decisions more quickly
• How to efficiently solve problems in a group
• A quick model guaranteed to help you make the right decisions
• Know when to bring a problem to your boss … and

when you shouldn’t

• Handling Change with Confidence
• Types of change you could face and how to deal with them
• Dealing with those who refuse to accept change
• Ideas for handling stress and anxiety that comes

with change

• How to get things done when priorities are shifting?

Day 5: Negotiating with and Managing Vendors & Suppliers

• How to negotiate for great prices, terms, and service
• How to handle difficult people
• Tips for exuding power and influence
• Prioritization, Time Management, and

Project Management Essentials

• Aligning your priorities with your boss’
• Developing realistic project plans
• Setting Priorities
• Finance and budgeting tips that

key project managers need to know

• Office Politics, Difficult People & High-Stress Situations
• How to keep from getting caught in the middle

of others’ issues

• Conflict management techniques that’ll keep stress at bay
• Find out your emotional IQ and why it’s so important

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teachings/learning methods.