Workshop on Management Challenges for 21st Century Managers

Program Overview:

Contemporary organizations are experiencing a number of important changes that revolves around achieving excellence. The inflexible, authoritarian management styles of the past have been replaced by more participatory, visionary management styles with collaborative work-teams that focus on the bottom-line results. The 21st Century managers will work within fluid organizational structure, involve others in decision making and sharing information freely and empower individual employees to do what is necessary to achieve organizational goals and objectives. This profile implies that the 21st century managers will require certain competencies to be successful.

For whom:

This program is designed for Middle and Senior Executives, Managers, Assistant Managers, Supervisors, Project Team Leaders. All Managers who want to achieve outstanding results through people.

Learning objectives:

At the end of the program, participants will able to:

• explain the environmental trends that are affecting the way organizations operate and the way managers do their jobs;
• identify organizational changes that are affecting the 21st century managers’ job;
• define the profile of the 21st century managers in term of managerial style, leadership capabilities and the skill sets needed for success;
• identify various techniques used to improve group decision making;
• explain the concept of job design and know the core job dimension that defines a job; and
• explain why managers often fail to delegate and how to improve on their delegation skills.

Course outline:

Day 1: Meeting the challenges of the 21st century

• Management and Managers; Yesterday, Today and Tomorrow
• The organizational Context of Management
• Planning, Organizing, Leading and controlling
• Managerial Role:
  • Interpersonal role, -Informational Role, -decisional Role
• Scope and Levels of Managers
  • Scope of Responsibility and Levels of Management
• Managing in the 21st century
• Environmental Trends
  • Advances in Information Technology
  • Globalization of Marketplace
• The Growing Importance of Intellectual Capital

Day 2: Organizational Change

• The New Model of Leadership
• (From Hierarchy to collaborative work relationships)
  • Increasing Diversity in workplace
• The New Organizational Model
• The Contemporary Manager
• The New Manager Profile

Day 3: The Competencies of the 21st century Manager

• Effective Managerial Decision Making
• Steps in Decision Making
  • Decision-Making Tools and Techniques
• Organizing for Productivity and Job Satisfaction
  • Job Design and Core Job Dimensions
• Skills Variety, Task Identity,
  • Task Significance Autonomy and Feedback
• Chain of Command, Span of Control,

Line and Staff Responsibilities

• Effective Delegation and empowerment.

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.