Workshop on Coaching and Mentoring: (Enhancing Productivity Employee Engagement)

Program Overview:

Organizations with strong coaching and mentoring culture have more engaged employees. Increased employee engagement produces many positive organizational outcomes, including decreased absenteeism, lower turnover and higher productivity. Managers play an important role in determining the level of employee engagement in their organization. Managers who use coaching and mentoring skills in their interactions with subordinates helps improve engagement by focusing on employees’ strength, help them set goals and support them at all levels in order to grow their skills, enhance their value to the organization.

For whom:

The program is designed for supervisors, managers and executives where implementing coaching and mentoring competencies are required to cultivate and improve performance and talent at each hierarchical level of the organization.

Learning objectives:

At the end of the course, participants will be able to:

*             define and explain what coaching and mentoring is and why it’s important;

*             learn strong, professional coaching and mentoring skills;

*             know the system of designing an Alliance;

*             know the Power of the ABC’s of Coaching;

*             know how to champion, guide, navigate, motivate, hold accountable the coach” and what the difference is between championing, guiding, etc.;

*             learn the 3 levels of Co-Active Listening;

*             know what mentoring is and Isn’t;

*             recognize a coaching and mentoring agenda and set up coaching and mentoring sessions; and

*             apply professional coaching and mentoring skills for success every time

Course Outline:

DAY 1 – “Amazing Alliances”

• The art of building a successful coaching alliance
• The ABC’s of successful coaching and “always be curious/always be connecting”
• Identifying the coaching agenda and how to stick to it every time
• The 4 Pillars of co-active coaching
• The GROW model and the difference between Co-Active and GROW

DAY 2 – How Coaching and Mentoring Actually Works

• The coach as partner: working with others to achieve the success they desire
• The process of coaching
• How to prepare for each session. What must both parties do?
• What happens during each coaching session?
• The role of the coach – pointing out perspectives the coachee hasn’t considered and your role of ‘auditor’
• How to offer advice and help the coachee to plan their next steps: help them to make better decisions, set the right goals and balance their commitments.

DAY 3 – Coaching in Practice

• Determining what the coach expects and what the coachee should expect from the coach
• Coaching coaches and implementing coaching as an organizationally policy
• How to hold employees responsible and accountable and get their commitment to coaching
• Developing coaching communication skills
• Building empathy and responding effectively to coachee issues

DAY 4 – Mentoring in Practice

• What is mentorship? Who should be mentored? How does it differ from coaching?
• Determining what the mentor expects and what the mentee should expect from the mentor
• How to hold employees responsible and accountable, and get their commitment to mentoring
• Developing mentoring communication skills
• Responding effectively to mentee issues

DAY 5 – Implementing Coaching and Mentoring Policies

and Processes

• Coaching coaches and implementing coaching as an

organizationally policy

• Format of policies, processes, and organizational

communication in the launch of coaching and

mentoring in the organization

• Final tips for implementing coaching and mentoring across
• Defining the manager and coachee ‘confidential’ relationship
• Initiating and terminating the coaching/mentoring agreement

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/ learning methods.