Workshop on Basic Management Skills Development Program: Management Skills for First Time Managers & Supervisors

Program overview:

Most people assume that being a manager comes naturally by having power derived from being the boss controlling resources, having access to information and being able to command and control other people. Management has changed, managers today must be able to analyze and control resources. This program is designed for new and existing first line managers and team leadership with responsibilities of managing people for organizational productivity.

For whom:

This program is designed for senior supervisors, Assistant managers’ / Middle managers and newly promoted managers and those Administrative officers being prepared to managerial positions

Learning objectives:

At the end of the program, participants will be able to:

*          list and explain their roles and responsibilities as first line managers’ / team leaders;

*          apply the principles and concepts of modern management techniques;

*          develop leadership and assertiveness skills;

*          provide clear and engaging directives to team members;

*          give feedback to team members on their performance;

*          motivate subordinates for improved productivity; and

*          delegate tasks to team members in an engaging and supportive manner.

Course outline:

Day 1: Understanding the Management concept: An Overview  

• Principles and Application
• The role of the manager
• The roles & Responsibilities of the first line manager
• Understanding and managing your team members
• Identifying the right type of support and development
• Management skills for motivating and engaging the team
• Developing Effective Communication Skills
• Communicating clear direction and instructions
• Impact of verbal and non-verbal communication

Day 2: Managing performance through effective feedback

• Purpose and benefits of giving and receiving feedback
• Models for giving constructive and motivational

 feedback

• Developing Good Coaching/Mentoring skills
• Identifying opportunities for coaching
• Questioning techniques using the GROW process
• Active listening, summarizing and reflecting back
• Developing Effective Delegation skills
  • Skills and process of effective delegation
  • Benefits of delegating tasks

Day 3: Developing Team Building Skills

• Team Process and Team Building

• Developing Leadership Skills
  • Understanding Different Types of Leadership
  • Applying Action Centered Leadership for

Results

• Case Studies

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.