Workshop on Advanced Strategic Quality Management

Program Overview:

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization’s quality strategic plans. The course will take participants through the history of quality and strategy and link them both using practical applications. Participants will learn how to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with the tools, skills and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.

For Whom:

All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Learning Objectives:

At the end of the program, participants will be able to:

• define quality and strategy concepts highlighting the main components of strategic planning in quality;
• analyze the current situation identifying opportunities to draft a strategic quality plan;
• generate strategic goals for their quality department;
• convert a strategic plan into an operating plan; and
• design key performance indicators (KPIs) and draft the organization’s a quality balanced scorecard.

Course Outline:

Day 1: Goals, objectives and creative strategies

• Goals, objectives and targets for the quality division
• Financial versus non-financial objectives

The use of key result areas in the quality sector

Day 2: Adopting effective strategies to achieve excellence 

• Examples of strategic objectives
• Examples of quality department strategies

• Moving from critical success factors to strategic goals

Day 3: Developing operating plans

• Expanding SWOT for Strategies
• The how-how technique to develop quality related initiatives

• Criteria of effective action plans

Day 4: Implementing Action Plan

• Linking goals, strategies, action plans and budgets
• Developing a quality department plan
• Executing the tactical plan

Day 5: Measuring quality management strategy achievement

• Approaches to control in quality
• Using Key Result Areas (KRAs) to create KPIs for process control

• Examples on quality KPIs
• Types of Measures
• Quality dashboard
• The balanced scorecard for the quality department

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.