The Effective Front – Line Manager Workshop

Program overview:

Front-line managers are critical to an organization’s performance, as their ability to motivate and direct staff is fundamental. Many new managers are selected simply on the basis of being good at their current jobs, given minimal training and then left to their own devices

A review of multiple performance- improvement initiatives conducted over twenty years has shown that to deliver sustainable front-line management performance, up-front training and skills development needs to be supplemented by ongoing mentoring and coaching

This approach turns ‘accidental’ front-line managers into ‘active’ managers and delivers sustainable performance

The purpose of this programme is to equip Frontline Managers with the essential skills required to supervise, motivate, delegate, lead others and to achieve results through their team members and deal with conflict situations.

For Whom:

The program is designed for newly appointed frontline managers and practicing managers/ supervisors wishing to brush up on better frontline management skills for better results.

Learning Objectives

At the end of the programme, participants will be able to:

• define the roles and responsibilities of frontline managers;
• acquire skills to motivate and influence others to achieve desired results;
• acquire skills to plan, organize, lead and control their team members for improved productivity;
• delegate effectively;
• deal with conflict and practice consideration and fairness; and
• improve leadership skills to develop better relationships and trust in the team.

Course Outline:

Day 1: Roles and Responsibilities of Frontline Managers

• Understanding Management Functions of Leading and Managing
  • Leading others vs. Managing others
• Identifying the Key Performance Areas and Key Performance Indicators of your job
• Developing Effective Communication Skills
  • Communicating to be effective – how, what and when to communicate
  • Developing effective questioning and listening skills
• Working with, and responding to, differing communication styles

Day 2: Managing Yourself and Your Teams

• Understand how to manage your own emotions

in tough situations

• Delegating effectively
• Managing Your Team
• Understanding Team dynamics and individual

behaviour within a team

• Setting and managing expectations clearly
  • Setting expectations and clearly defining

roles and responsibilities

• Using coaching and Counselling to improve

employees’ productivity

• Managing Conflict
• How to mediate conflict between two employees

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.