Strategic Operations Management Workshop

Program overview:

Operations management is continuously changing to meet new and exciting challenges of today’s business world. This ever-changing world is characterized by increasing global competition and advances in technology. Emphasis is also shifting within the operations function to link it more closely with both customers and suppliers. Operations managers are now concerned with the development of both long-term and short-term strategies on how to best utilize the organization’s major resources to achieve sustainable competitive advantage.

For whom:

Operations managers, factory managers, administrative managers, production managers, purchasing managers Operation supervisors, logistics managers and those who find the program relevant

Learning objectives:

At the end of the program, participants will be able to:

• identify operations management tools and concepts that can be applied to a wide variety of situations;
• explain the need for system approach between operations management and other management functions within the organization;
• explain the growing influence of technology in operations management and its impact on the different O.M elements; and
• evaluate the growing trends of globalization among firms and how it affects operations management.

Course outline:

Day 1: Operations Strategy: Defining How Firms Compete for Advantage

• Trends affecting Operation Strategic Decisions
  • Competitive Priorities
• New Product and Service Development, and Process Selection
•  

Day 2: The Role of Technology in Operations

• Process Measurement and Analysis
• Quality Control Tools for Improving

Processes

• Facility Decisions: Layouts, Location and

Capacity.

Day 3: Forecasting and Scheduling

• Human Resource Issues in Operations

Management

• Supply Chain Management

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.