Performance Measurement and Improvement in Public Sector Organizations

Program overview:

The success of a performance management system depends on the continual examination of standards, measures, reporting, and quality improvement efforts, successful performance management does not have an end point. Rather, as illustrated, maintenance and upkeep are required to keep the system running well and to ensure that performance management efforts remain consistent with shifting organizational priorities and needs. By continuously examining existing performance management systems using QI tools such as the Plan-Do-Check-Act cycle (PDCA), the system can be updated to reflect organizational changes. In this course, participant will learn measure and improve the performance of their departments, units and organizations using quality improvement tools.

For whom:

This course is designed for Directors, Heads, and Managers of Public Sectors Departments: Ministries and Agencies. Also Analysts, Evaluators and Program developers, Planners in Federal States and Local Government organizations will benefit from this program. All senior and supervisory officers with responsibility for performance management in Ministries and Agencies will equally benefit from this program.

Learning objectives:

After this 5-day training, participants will return to their offices with complete set of tools to apply performance measurement to the following areas of your business:

• Strategic business planning;
• Operational planning;
• Budget development decisions;
• Employee performance appraisal;
• Program advocacy; and
• Ongoing project & Program evaluation.

Course outline:

Day 1: The direct Benefit of Performance Measurements in your Department

• Why top Public/Private Sectors Managers are now using Performance Measurement
• Using indicators and scorecards to eliminate underachieving program
• Controlling your staff and Operating resources.

Day 2: Applying Performance Measurement to your key Management Activities

• Senior Management reporting
• Operational and Administrative planning
• Staff performance appraisal.                       

The 3-Steps Performance Measurement Model

• Step 1: state your program goals through a brief mission statement.
• Step 2: Identify the key results to be achieved for each program element
• Step 3: Choose performance indicators that will show if goals are being achieved

Day 3: Developing meaningful and useful performance indicators

• Hand-on-practice at defining the program results
• Selecting the right performance result indicators for your program

Day 4:  2: Strategic data collection

• How to locate comparative data from government records, other departments and jurisdictions.
• Using a current government program to develop strategies to pinpoint areas for program improvement

Day 5: Linking performance results information to your key business decisions.

• Using performance results information for strategic planning, program
  • Evaluation and funding decision, accountability reporting resource allocation,
  • Employee appraisal.
• Reporting Performance Measures
• Creating useful and usable performance report that inspire action
• Focusing on gaps between as-in and to-be performance
• Improving Business Processes to move as-in performance toward to-be

The Course Package: Includes: Course material in soft copy, Tea break, Lunch, City tour, and certificate of attendance. A laptop with the soft copy of the course material loaded with a carrying bag will be presented to the participants at the end of the course.

Note: Payment is either U$D or the prevailing parallel market rate. We do not accept government official rate.

Training Methodology

• Methodology: Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods

For bookings and inquiries, call: +234-8051365946, +234-7087578814 (Office Lines)

24/7 Lines: +234-8068933608, +234-8029170491 & +234-8145745664 & +234-9112830607

Or send us an email:  info@hcaglobalconsult.com or hcaglobalconsult@gmail.com