Management Skills Development (For Senior Secretaries and Personal Assistants)

Program overview:

This workshop is designed to enhance the performance of participants. It is for them to appreciate their support role in organizational growth by assisting and managing their boss to meet set organizational objectives/goals.

For whom:

This program is designed for Senior Secretaries, Confidential Secretaries, Personal Assistants, Executive Assistants and Executive Secretaries. Office managers and Admin staff members will equally benefit from this program.

Learning objectives:

At the end of the program participants will be able to:

*          explain their roles and responsibilities as secretaries and personal assistants;

*          evaluate their role as managers of their bosses and be able to make substantial planned contributions towards meeting the executive targets of their bosses;

*          organize and handle their routine jobs more effectively;

*          list and explain management principles and its application in the work environment;

• relate positively with colleagues and the general public; and
• plan and organize activities more competently.

Course outline: 

Day 1: The Nigerian business environment (An overview)

• Roles / Expectations and Competencies Required of Top Secretaries
• The Management process, functions and objectives
• Traits of an effective secretary/personal assistant
• Business etiquette:
  • Dressing, gender issue in workplace
  • Receiving Visitors, Telephone Manners
  • Business Travel / Logistics Arrangements.

Day 2: Office Management.

• Managing Office Space / Arrangement
• Managing the boss
• Effective record keeping/routine management
  • Documents and Mails Handling
  • Files Management and Information Retrieval
• Managing Petty Cash and Office Stationaries
• Developing effective communication and

Interpersonal skill

• Scheduling Meetings and Writing Minutes
• Communicating Effectively –

Written and Oral

• Effective time management for personal

effectiveness

• Managing Self for Effective Time Use
• Setting priorities/ Setting Smart Goals

Day 3: Developing Positive Work Attitude /

Self-Comportment

• Health and Safety Management Tips
  • Office Ergonomics
• Corporate secrecy and confidentiality
• Computer Application (Using MS- office)
• Career development
  • Career Trends for Professional Secretaries

and Personal Assistants

• Tips for Career success

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teachings/learning methods.