Leading with Emotional Intelligence: Bringing out the Best in People in the Work Environment

Program Overview:

Emotional intelligence (EI) has become well known throughout the business world as a crucial component of leadership effectiveness.

Emotional intelligence focuses specifically on the behavioral level, on performance at work and on organizational leadership. Recent studies indicate that emotional intelligence is a powerful key to effective leadership. A great leader empowers their followers rather than managing them. Great leadership can be accomplished through increased emotional intelligence.

For whom:

New managers / supervisors, senior managers and leaders who coordinate people’s effort for organizational productivity and who want to enhance their overall performance and create a healthy, productive workplace and good organizational climate

Learning objectives:

At the end of the program, you will be able to;

• evaluate EI competencies and how to develop them;
• identify personal strengths/limitations using the Emotional and Social Competency Inventory;
• leverage on appropriate EI competencies in utilizing leadership styles to achieve results;
• create a culture that delivers results through effective work relationships;
• have a positive influence on the emotions and motivation of others; and
• apply the psychology of leadership.

Course outline:  

• Day 1: Introduction to Emotional Intelligence Understanding emotional intelligence & its components,
• Significance of EQ to effective leadership
• Importance of perception, ·

Attitudes & behavior of leaders,

• Consequences of low EQ to personal effectiveness,
• Removing emotional blind spots

Day 2: Psychology of Leadership

• Theories of leadership, · Importance of self-concept
• Understanding personality styles:
• Task versus relationship-oriented leadership,
• Optimizing our personality strengths,
• Adaptability in dealing with different personalities

Day 3: Apply Psychology in Leading in an Emotionally Intelligent Way

• Enhancing self-awareness,
• Empathy: Social awareness,
• Delegating tasks and responsibilities,
• Influencing and inspiring people, ·
  • Identifying personality disorders
• Managing difficult behaviour & poor performance
• Building an Emotionally Intelligent Team
• Importance of EQ to team effectiveness
• EQ for building trusting relationships,
• Communicating for Successful Leadership
• Case Studies

Training Methodology

Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods.