Effective Communication and Interpersonal Skills Workshop

Program Overview

Interpersonal communication problem generates a series of other problems in the organization. These problems have adverse effects on productivity and employee’s attitudes. Inter-personal/communication skills are therefore fundamental for organizational success. This program is therefore designed to equip participants with basic corporate communication / human relations skills to address these issues.

For whom:

Managers, Officers in public and private sector organizations, who need to improve on their communication / interpersonal skills.

Learning objectives:

At the end of the program, participants will be able to:

*          identify the basic concept of human relations;

*          apply basic communication skills;

*          enhance their team building skills; and

*          use interviewing skills.

Course outline:

Day 1: The organization as a coalition of individuals.

*          Basic concept and dynamics of human   relations

*          Developing Effective Communication and

interpersonal skills

*          Transactional analysis

Day 2: Team building skills

*          Negotiation skills

*          Meeting and committee management skills

*          Interviewing skills

*          Communication in conflict resolution

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.