Effective Business Communication and Report Writing Workshop

Program Overview:

Communication is an indispensable management tool, it is the vein of an organization without which there will never be a linkage, interaction, and life within the organization and it’s supporting environment. Therefore, effective communication, oral or written should be precise, concise, courteous and devoid of ambiguity. The essence of this program is to equip participants with the necessary skills and knowledge required to effectively
transfer meaning, ideas, attitudes, feelings and emotion from one person to another in oral and written forms.

For whom:

Line Managers, Executive Officers, Admin. Managers, Supervisors, Marketing Executives and those responsible for drafting sales proposals and other officers who need to improve on their communication skills

Learning objectives:

At the end of the program, participants will be able to:

*          explain the importance of communication in our day to day business dealings;

*          develop effective communication skills and its application in communication methods;

*          explain various principles and methods of communication;

*          explain the common errors identified in written and spoken English; and

*          develop skills for better business letters, proposals and memos.

Course outline: 

Day 1: The Concept and Nature of Business Communication

*          Communication methods

*          Communication and Interpersonal Skills

*          The Art of Listening

*          Organizational Communication

Day 2: Techniques for Business Communication

*          Modern Communication Technologies:

Telephone, E-mail, Voice mail and Internet

*          Transactional Communication

*          Proper use of Language in Business Transactions

=>        Developing Good Writing Skills

=>        The Challenge of Effective Written Communication                                                                                        

–  Writing Guidelines, reasons for effective business writing, Planning the writing / thought organization

*          Writing Business Proposal / Report

Day 3: Types of Report / Proposal 

Information/investigation report, Progress Report, Formal Reports, Informal Reports, business proposals

–           Planning,
Format Selection and the Draft

            –           Editing and Proofreading

            –           Composition and Word Usage

*           Expressions to avoid in Writing

*          Common grammatical errors in Written/ spoken English

Training Methodology

Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.