HCA Global Consult Limited > International Courses > Community Relations, Crisis Management and Negotiation

Community Relations, Crisis Management and Negotiation

Successful organizations recognize that critical thinking and creative solutions to problems significantly enhance business potential.

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Program overview:

Effective community relations can only be achieved when an organization recognizes its interdependence with the other institution. When the management recognizes the many ways its organization can impact on the local community and the extent of reciprocal dependence, it will help to establish social balance. The practice of good community relations assists the organization in securing its needs from the community while it also provides what the community expects. Also, it helps to secure the company’s investments, increase sales of products, the value of stocks, and improve the general operating climate of business

This program is designed to assist participants acquire in-depth insights and hands-on knowledge on how to best create shared value for communities and businesses alike. It will not only dispel myths relating with community engagement but will also focus on how to manage community stakeholders effectively to ensure a ‘win-win’ and to prevent conflict whenever possible.

For whom:

This program is designed for Executives involved in strategic and operational functions, Corporate Social Responsibility (CSR) Practitioners at all levels, community relations personnel, Business Operations Managers. All Personnel involved in communications, business strategy, community relations, governmental affairs will equally benefit from this program.

Learning objectives:

At the end of the program, participants will be able to:

Appreciate the role of organizations in managing community relations
Discern the different areas of meaningful impact organizations can have in the communities they operate in
Develop meaningful stakeholder engagement techniques
Learn how to analyze and report impact and why this is important
Develop stronger relationships with the communities where their businesses operate which will likely contribute to the ‘social license to operate’
Improved brand image and business reputation via the application of methods and concepts learnt during the course
Increased recognition by community stakeholders as a collaborative partner

Course Outline:

Day 1: Community Relations: Overview

Corporate Social Responsibility (CSR) vs. Community Engagement
Understanding the Importance of Community Engagement
Defining the Corporate Community Involvement Mission
Identifying Key Stakeholders
Stakeholder Expectations of Our Organization
Assessing Impacts and Pre-empting Risks
Reputational Impact

DAY 2: Integrating community involvement into the business

Integrating Community Involvement into the Business
Environmental Issues
Health and Safety
Local Procurement
Education
Capacity Building
Reputation Management

Day 3: Practical steps for community engagement

Developing Engagement Programmes
Community-Driven Projects
Social Contribution Projects
Corporate Giving and Foundations
Engagement Techniques
Corporate Communication with the Communities
Presenting our Organization to the Communities We Operate In
Budgeting
Practical Exercises in Community Dialogue

DAY 4: Crises Management and Response Techniques

Identifying and Conducting the Crisis Audit
Performing a Risk Level Analysis
Developing a Response Process
Incident Management Techniques.
Working through the Issues
Establishing an Emergency Operations Center
Building Business Continuity and Recovery

Day 5: Fundamentals of dispute resolution

Overview of the dispute resolution process
Methods of dispute resolution including:
- Litigation, Arbitration, Collaborative law
- Mediation, Conciliation, Negotiation, Facilitation
The Negotiation Process
- Dealing with Difficult Negotiations
- The Alternative Dispute Resolution (ADR) system

Action Plan

Improving what we do – action planning
Negotiation case study

Note: There will be London city tour on day 5

The Course Package: Includes: Course material in soft copy, Tea break, Lunch, City tour, and certificate of attendance. A laptop with the soft copy of the course material loaded with a carrying bag will be presented to the participants at the end of the course.

Note: Payment is either U$D or the prevailing parallel market rate. We do not accept government official rate.

Training Methodology